Our references
Why choose SatisFactory?
A unified view of your customer feedback
Satisfaction surveys, customer reviews, and conversations in one solution
Advanced analysis with AI
Save valuable time with Artificial Intelligence analysis
Facilitation and sharing of results
Share customer feedback with all employees
Our SaaS solution
Centralize your customers' real-time feedback and make the right decisions to continuously improve your services
Gather customer insights, spread customer culture
Centralize all your feedback, regardless of channel, on an intuitive platform. Give your teams a comprehensive overview to align your actions with customer expectations.
Predictive analysis using AI
Anticipate dissatisfaction before it arises, thanks to AI that identifies hidden trends in customer feedback.
Drive insights, make informed decisions
Leverage AI and semantic analysis to gain deep, reliable, and actionable insights in just a few clicks. Transform data into concrete action plans with clear indicators and automated prioritization of issues.
Predictive analysis using AI
Anticipate dissatisfaction before it arises, thanks to AI that identifies hidden trends in customer feedback.
Track your performance, correct any dissatisfaction
Track your performance in real time, compare it to your goals, the network, and the competition. Share it with your teams to boost engagement and save time with AI-powered customer response assistance.
Predictive analysis using AI
Anticipate dissatisfaction before it arises, thanks to AI that identifies hidden trends in customer feedback.
About SatisFactory
SatisFactory is a French company founded in 2009 in response to the need to evolve customer satisfaction measurement to adapt to new consumer behaviors: customers are more demanding, quick to switch providers, and increasingly influenced by social media.
SatisFactory has been a pioneer in promoting the NPS theory in France and in using semantic analysis technologies to analyze customer feedback.
The company joined the Konecta Group in late 2023 https://konecta.com/fr, a global leader in customer experience: 120,000 employees, operations in 26 countries, and 500 major clients.
Support
Integration into your ecosystem
ISO 27001 certified security
Take advantage of our support
All our offers include support from a Customer Success Manager (CSM).
Your CSM makes it easy for you to get started with the SaaS Feedback solution; you are independent but can count on the support of the SatisFactory teams and their 13 years of expertise.
Our latest news
- Analysis, Feedback Management, Loyalty
- Analysis, Feedback Management
- Commitment, Investigations
- Analysis, Feedback Management, Loyalty
They trust us
The real-time satisfaction survey system implemented by SatisFactory has enabled us to identify areas for improvement and take initial steps
With SatisFactory , we can address the full scope of the Voice of the Customer using comprehensive data. This allows us to gain deeper insights into our customers and conduct analyses across the entire customer journey.
Effectively leveraging customer feedback is essential for managing the performance of our clubs and continuously improving the customer experience at BELAMBRA.
Thanks tobuilt-in AI, SatisFactory’s solution goes far beyond a simple satisfaction measurement tool.
SatisFactory is a true for of perceived quality . It has allowed us to integrate our customer feedback and our online reputation into a single tool. A single tool that enables us to be more responsive and stay true to our mission: to offer our customers their best vacations.
With SatisFactory, we have created a real momentum around customer satisfaction by involving every level of Enedis, from local branches all the way up to top management.
The solution SatisFactory enables you to objectively and quantitatively identify pain points, measure them, track their evolution over time, and assess the impact of action plans or other external factors.
Identify the key moments the most important moments of the journey with SatisFactory made it possible to place the right Voice of the Customer sensors.
This project has enabled us to begin fostering a customer-centric culture within the company by establishing sustainable, shared satisfaction metrics and implementing a systematic follow-up process for dissatisfied customers. Our figures confirm the positive impact of our network of general agents on the quality of our customer service.
Thanks to SatisFactory, we have real-time access to the results of our customer feedback system. Flexible and user-friendly, it allows us to analyze the data easily.
Managing customer feedback with the SatisFactoryhas enabled us to implement action plans in each of our 78 stores and generate 30% additional revenue.
With SatisFactory’s Feedback solution, operational teams can monitor and analyze customer satisfaction in real time, enabling them to implement corrective action plans and initiatives for continuous improvement.
Are you interested in the SatisFactory solution?
We’re here to discuss your project, understand your needs, and give you a demo of our platform.