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About SatisFactory
SatisFactory is a French company founded in 2009 with a mission to evolve the way customer satisfaction is measured to keep pace with changing consumer behavior: customers are becoming more demanding, quick to switch providers, and increasingly influenced by social media.
Project and Outlook
A French pioneer in feedback management
The project involved helping companies implement real-time customer feedback through a tailored solution and facilitating the sharing of feedback across departments by placing the Voice of the Customer at the center of attention.
SatisFactory has been a pioneer in promoting the NPS theory in France and in using semantic analysis technologies to analyze customer feedback.
The Konecta Group
In late 2023, the company joined the Konecta Group, a global leader in customer experience, with 120,000 employees, a presence in 26 countries, and 500 major clients.
Our Values
Transparency
toward both customers and employees
Solutions
Pointing out problems is good; finding solutions is better
Encourage and adopt
change
Personal growth
Work isn't just a source of income; it's also a source of fulfillment
Well-being
The well-being of our employees is just as important as that of our customers
Grow and learn
at all times