About SatisFactory

SatisFactory is a French company founded in 2009 in response to the need to evolve customer satisfaction measurement to adapt to new consumer behaviors: customers are more demanding, quick to switch providers, and increasingly influenced by social media.

Project and Outlook

A French pioneer in feedback management

The project involved helping companies implement real-time customer feedback through a tailored solution and facilitating the sharing of feedback across departments by placing the Voice of the Customer at the center of attention.

SatisFactory has been a pioneer in promoting the NPS theory in France and in using semantic analysis technologies to analyze customer feedback.

The Konecta Group

L’entreprise a rejoint fin 2023 le groupe Konecta, acteur majeur mondial dans l’expérience client : 109 000 collaborateurs, présence dans 28 pays, 500 clients grands comptes.

Projects carried out since 2009

Key Accounts

Users of our solution

Our Values

Transparency

toward both customers and employees

Solutions

Pointing out problems is good; finding solutions is better

Encourage and adopt

change

Personal growth

Work isn't just a source of income; it's also a source of fulfillment

Well-being

The well-being of our employees is just as important as that of our customers

Grow and learn

at all times