- Solutions
A centralized view of the customer experience
Company management and headquarters need a clear, consolidated view of the customer experience in order to steer their strategy with precision. By centralizing feedback and accessing key insights in real time, they can anticipate expectations, adjust their actions, and spread a genuine customer-centric culture throughout the organization.
Centralize insights and improve the customer experience
A 360° view to accurately measure customer experience
Centralize all your feedback, regardless of channel, on an intuitive platform. Give your teams a comprehensive overview to align your actions with customer expectations.
Precise insights for high-impact actions
Harness the power of AI and semantic analysis to transform your customer data into performance drivers. Prioritize your strategic decisions with clear indicators that identify your strengths, areas for improvement, and emerging trends.
Custom dashboards tailored to your organization
Build and share dashboards with teams based on their scope and objectives.
Analyze the drivers of customer satisfaction and compliance
Analysis of customer conversations with Speech To Text
Analyze contact reasons in your Customer Relationship Centers and optimize compliance measurement by analyzing 100% of your recorded calls with AI.
Semantic analysis tailored to your business
Customize customer feedback analysis with settings tailored to your business vocabulary. Set alerts for critical issues (security, incidents, disputes, etc.) to respond immediately to feedback requiring priority attention.
Actionable insights
Prioritize your analyses and provide business units with accurate, actionable data that facilitates the implementation of concrete action plans.
Discover our solution in detail with a demo
To better understand all the features of our Feedback Management solution, request a demo.
Re-engage dissatisfied customers
Don't miss any alerts
Be alerted as soon as a sensitive issue arises, thanks to a customizable alert system. Quickly identify recurring irritants or incidents (e.g., wait times, quality, safety) so you can intervene before they impact the experience.
Re-engage dissatisfied customers and customize alerts
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Save time, respond accurately
Get AI-generated response suggestions tailored to your company's tone to quickly respond to dissatisfied customers.
Become more responsive while strengthening customer relationships with consistent, personalized messages.
Motivate your teams
A tool designed to engage and mobilize your teams
View your results in real time based on customer feedback collected in the field.
Compare your metrics against your goals, your network, or your competitors, and engage your teams by sharing clear, motivating data all in one place.
Compare your performance with your network and the competition
Easily track changes in your key metrics and customer feedback.
With clear, customizable dashboards, identify the most significant areas of dissatisfaction and take the necessary action without wasting time on analysis
Boost your online reputation
Improve your ratings on major review platforms and encourage positive reviews by highlighting the strengths identified by your customers. Use every piece of feedback as an opportunity to enhance the customer experience and boost your online reputation
They trust us
The real-time satisfaction survey system implemented by SatisFactory has enabled us to identify areas for improvement and take initial steps
With SatisFactory , we can address the full scope of the Voice of the Customer using comprehensive data. This allows us to gain deeper insights into our customers and conduct analyses across the entire customer journey.
Effectively leveraging customer feedback is essential for managing the performance of our clubs and continuously improving the customer experience at BELAMBRA.
Thanks tobuilt-in AI, SatisFactory’s solution goes far beyond a simple satisfaction measurement tool.
SatisFactory is a true for of perceived quality . It has allowed us to integrate our customer feedback and our online reputation into a single tool. A single tool that enables us to be more responsive and stay true to our mission: to offer our customers their best vacations.
With SatisFactory, we have created a real momentum around customer satisfaction by involving every level of Enedis, from local branches all the way up to top management.
The solution SatisFactory enables you to objectively and quantitatively identify pain points, measure them, track their evolution over time, and assess the impact of action plans or other external factors.
Identify the key moments the most important moments of the journey with SatisFactory made it possible to place the right Voice of the Customer sensors.
This project has enabled us to begin fostering a customer-centric culture within the company by establishing sustainable, shared satisfaction metrics and implementing a systematic follow-up process for dissatisfied customers. Our figures confirm the positive impact of our network of general agents on the quality of our customer service.
Thanks to SatisFactory, we have real-time access to the results of our customer feedback system. Flexible and user-friendly, it allows us to analyze the data easily.
Managing customer feedback with the SatisFactoryhas enabled us to implement action plans in each of our 78 stores and generate 30% additional revenue.
With SatisFactory’s Feedback solution, operational teams can monitor and analyze customer satisfaction in real time, enabling them to implement corrective action plans and initiatives for continuous improvement.
Are you interested in the SatisFactory solution?
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