Feedback Management: An Integrated Solution Within an Ecosystem

Discover our Feedback Management solution, which allows you to monitor customer journeys and diversify your data collection methods and communication channels all within a single platform.

Background and Solution: Feedback

Today, there are many sources of customer satisfaction, whether it’s unsolicited feedback (online reviews, social media) or solicited feedback (online surveys and questionnaires).88%* of professionalsagree that customers aremore eager than ever to share their experiences, whether positive or negative. That’s why it’s crucial to take the initiative by collecting customer feedback through the channel you feel is best suited to your target audience.

Our Feedback Management solution will allow you tocollect customer feedback after one or more interactions, enabling you to monitor the entire customer journey. With such a wide variety of collection methods and communication channels available,you’ll save valuable timeby consolidating all customer feedback within a single Customer Feedback Management platform.

Integrating Feedback Management into yourexisting IT ecosystemis essential, as it enables you to automate information flows, secure customer data, and bring all your employees together using a single tool.

Feedback is an open-source solution

Because we want to make it as easy as possible for you to use, our Feedback solution can be natively integrated with over 100 CRM and ERP systems.

We can also process your data to make it more useful for your operational teams.

Extracting your contacts has never been easier. Your entire ecosystem can communicate seamlessly, saving you the hassle of manual data entry, reducing the risk of errors, and eliminating tedious extraction tasks.

Non-exhaustive list of available connectors

Using our solution

An API-based solution

Our Feedback platform is built entirely on an API-driven model.

Our API documentation is available directly onthis website.

This allows you totargetyouraudienceby importing your contacts directly into our platform.

You can alsoimport the data backinto your CRM by calling our APIs.

Integration of feedback collection solutions

Our Feedback platform is a tool for consolidating customer feedback, regardless of how it is collected.

Through surveys on platforms such as:

Via IVR (Interactive Voice Response) or SMS, for example, through platforms such as:

Connecting to social media and review sites

Our Feedback platform collects data (ratings and comments) from social media and review sites such as:

When setting up your listing on Feedback, we review the history of these reviews for analysis.

You can also compare your scores on these platforms with those of your competitors.

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