- Solutions
Safety: A Major Issue
At SatisFactory, the security of your data is at the heart of our solution. ISO 27001:2022 certified and hosted in France, our platform guarantees the confidentiality and integrity of all your customer feedback, in full compliance with the GDPR.
ISO 27001:2022 Certified
The ISO/IEC 27001 standard is the world’s most widely recognized standard for information security management systems (ISMS). It defines the requirements that an IT solution must meet.
The ISO/IEC 27001 standard provides organizations of all sizes and across all industries with guidance on establishing, implementing, maintaining, and continuously improving an information security management system.
Compliance with the ISO/IEC 27001 standard means that SatisFactory has implemented a system to manage risks related to the security of data held or processed, and that this system adheres to all best practices and principles established in this international standard.
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Our security highlights
GDPR Compliance
The platform is fully GDPR-compliant. You enter your personal metadata directly into the system, along with the retention period for that data.
Backups
We back up our data daily for 7 days, weekly for 4 weeks, and monthly for 3 months. These backups are stored on servers located in different locations.
Accommodation
Our data is hosted by Iliad in Vitry-sur-Seine, in the Paris region.
A platform that's always available
Feedback is a high-availability solution. All our services are redundant and monitored 24 hours a day, 7 days a week by on-call staff.
All of our services are monitored so that we are alerted at the first sign of a service interruption. This is what allows us to provide you with the highest quality service.
You can monitor the status of our platform here:
They trust us
The real-time satisfaction survey system implemented by SatisFactory has enabled us to identify areas for improvement and take initial steps
With SatisFactory , we can address the full scope of the Voice of the Customer using comprehensive data. This allows us to gain deeper insights into our customers and conduct analyses across the entire customer journey.
Effectively leveraging customer feedback is essential for managing the performance of our clubs and continuously improving the customer experience at BELAMBRA.
Thanks tobuilt-in AI, SatisFactory’s solution goes far beyond a simple satisfaction measurement tool.
SatisFactory is a true for of perceived quality . It has allowed us to integrate our customer feedback and our online reputation into a single tool. A single tool that enables us to be more responsive and stay true to our mission: to offer our customers their best vacations.
With SatisFactory, we have created a real momentum around customer satisfaction by involving every level of Enedis, from local branches all the way up to top management.
The solution SatisFactory enables you to objectively and quantitatively identify pain points, measure them, track their evolution over time, and assess the impact of action plans or other external factors.
Identify the key moments the most important moments of the journey with SatisFactory made it possible to place the right Voice of the Customer sensors.
This project has enabled us to begin fostering a customer-centric culture within the company by establishing sustainable, shared satisfaction metrics and implementing a systematic follow-up process for dissatisfied customers. Our figures confirm the positive impact of our network of general agents on the quality of our customer service.
Thanks to SatisFactory, we have real-time access to the results of our customer feedback system. Flexible and user-friendly, it allows us to analyze the data easily.
Managing customer feedback with the SatisFactoryhas enabled us to implement action plans in each of our 78 stores and generate 30% additional revenue.
With SatisFactory’s Feedback solution, operational teams can monitor and analyze customer satisfaction in real time, enabling them to implement corrective action plans and initiatives for continuous improvement.
Are you interested in the SatisFactory solution?
Discover how SatisFactory can turn your customer feedback into performance drivers. Our experts will help you implement a customized solution tailored to your specific challenges and industry.