Enhance the experience
of your customers.
Boost your E-reputation.
Customer survey and feedback solutions
Increase your NPS
continuously
Drive and centralize
the voice of the customer
Boost customer reviews
and your web visibility
Our SaaS Feedback platform
allows you to perform many actions of Feedback Management:
Measure your customers' satisfaction on the spot
Collection of customer feedback from personalized questionnaires and review sites.
- Multi-channel surveys: email, SMS, website, IVR...
- Google reviews, TripAdvisor, Booking...
- Easy integration with your IT ecosystem
Manage your results
Provision of the indicators necessary for a good understanding of your results to challenge your teams and perform.
- Customize and share your dashboards and reports
- Real-time tracking of customer journey performance
- Comparison between your different points of sales, regions...
Improve the customer experience in real time
Easier use of feedback thanks to AI and semantic analysis.
- Immediate identification of satisfaction and dissatisfaction drivers
- Semantic analysis of comments
- Notification in case of abnormal evolution of your indicators
Optimize your e-reputation
Solicit your customers to rate you on Google and increase the volume of your online reviews.
- Increase the volume of your Google reviews
- Real-time tracking of scores and comments
- Comparison of results with competitors
Engage your employees
Identify detractors and animate your network with results that speak to everyone.
- Notification in case of detractors and response management
- Sharing best practices within your organization
- Follow-up and sharing of objectives
Take advantage of our support
All our offers include a Customer Success Manager (CSM).
Your CSM makes it easy for you to get started with the SaaS Feedback solution; you are autonomous but you can count on the support of SatisFactory teams and their 13 years of expertise.
With SatisFactory's Feedback solution, operational teams can monitor and analyze their customers' satisfaction in real time and thus implement corrective action plans andcontinuous improvement.
Karine Boudia - Suez
SatisFactory has allowed us to get closer to our customers, to better understand their expectations and to aim for operational excellence.
Claire Dierkens - Auchan
Feedback is a powerful tool that allows us to respond more easily and quickly to customer feedback.
Margaux Michelet - AUTOBACS
The latest news
Comment prioriser ses actions correctives et améliorer l’expérience de vos clients?
Face aux multiples feedback reçus par vos clients et/ou vos collaborateurs, il est parfois difficile de prioriser ses actions correctives. Voici comment s'y prendre...
vendredi 12 mai 2023
L’émotion dans l’expérience client, grande tendance du salon Stratégies Clients
Cette année encore nous étions présents lors du Salon Stratégies Clients. Qu’il s’agisse de conférences, d’ateliers ou même d’échanges directement sur notre stand, nous avons identifié 3 tendances majeures dans les domaines de l’écoute client. 2 d’entre elles touchent directement à l’émotion lors de l’expérience client et la 3e touche au supplément d’âme que les entreprises doivent ajouter aujourd’hui à leur proposition de valeur.
jeudi 27 avril 2023
Comment appeler un client mécontent ?
Un client a répondu à votre enquête de satisfaction et y a exprimé son mécontentement? Avant que cela ne transparaisse sur les réseaux sociaux, vous devez agir...
vendredi 17 mars 2023