Enhance the experience
of your customers.
Boost your E-reputation.
Customer survey and feedback solutions
Increase your NPS
continuously
Drive and centralize
the voice of the customer
Boost customer reviews
and your web visibility
Our SaaS Feedback platform
allows you to perform many actions of Feedback Management:
Measure your customers' satisfaction on the spot
Collection of customer feedback from personalized questionnaires and review sites.
- Multi-channel surveys: email, SMS, website, IVR...
- Google reviews, TripAdvisor, Booking...
- Easy integration with your IT ecosystem
Manage your results
Provision of the indicators necessary for a good understanding of your results to challenge your teams and perform.
- Customize and share your dashboards and reports
- Real-time tracking of customer journey performance
- Comparison between your different points of sales, regions...
Improve the customer experience in real time
Easier use of feedback thanks to AI and semantic analysis.
- Immediate identification of satisfaction and dissatisfaction drivers
- Semantic analysis of comments
- Notification in case of abnormal evolution of your indicators
Optimize your e-reputation
Solicit your customers to rate you on Google and increase the volume of your online reviews.
- Increase the volume of your Google reviews
- Real-time tracking of scores and comments
- Comparison of results with competitors
Engage your employees
Identify detractors and animate your network with results that speak to everyone.
- Notification in case of detractors and response management
- Sharing best practices within your organization
- Follow-up and sharing of objectives
Take advantage of our support
All our offers include a Customer Success Manager (CSM).
Your CSM makes it easy for you to get started with the SaaS Feedback solution; you are autonomous but you can count on the support of SatisFactory teams and their 13 years of expertise.
With SatisFactory's Feedback solution, operational teams can monitor and analyze their customers' satisfaction in real time and thus implement corrective action plans andcontinuous improvement.
Karine Boudia - Suez
SatisFactory has allowed us to get closer to our customers, to better understand their expectations and to aim for operational excellence.
Claire Dierkens - Auchan
Feedback is a powerful tool that allows us to respond more easily and quickly to customer feedback.
Margaux Michelet - AUTOBACS
The latest news
Introduction to customer satisfaction surveys in the banking/insurance sector
What is the best way to set up a customer satisfaction survey when you are a bank or an insurance company?
Monday, January 30, 2023
Measuring satisfaction in Senior Services Residences: What are the issues? What approaches?
According to INSEE, nearly one third of the population will be over 60 years old in 2060. The ageing of the population can be explained in particular by the progress made in health over the last few decades and is accompanied by new expectations on the part of senior citizens, both in terms of comfort of life and social relations.
Thursday, October 28, 2021
How important are customer reviews for your business?
You can no longer ignore online customer reviews, they have become ubiquitous, they are credible and, as we now know, they can destroy the e-reputation of a company.
Wednesday, September 29, 2021