Reinventing our offerings and supporting the digital transformation of the customer experience
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The growing number of players in the energy sector, along with new expectations regarding green energy, are placing traditional players in an entirely new position.
Digital transformation and personalized customer experiences are two new pillars that must be addressed in this market.
The volatility of customer loyalty hinges on factors such as immediacy, personalized advice, and special offers, which increasingly challenge brands to provide effective support and demonstrate a deep understanding of customer expectations.
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Current Key Issues in the Energy Sector
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Key features of our solution for the energy sector
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The benefits for the energy sector
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Our client case studies in the energy sector
Issues
Improve the customer experience by measuring satisfaction throughout the entire customer journey, while addressing the concerns of dissatisfied customers to reduce the number of complaints. Foster a customer-centric culture throughout the organization and keep the program’s costs under control.
Response from SatisFactory
- Management of automated surveys (16) across all B2C and B2B customer journeys, via email, text message, and phone
- Monthly dashboards and reports tailored for the Executive Committee
- Notifications regarding dissatisfied customers, including follow-up management by agencies and tracking within the SatisFactory platform
- Data flow management: processing approximately 20 files daily via SFTP, with a return data flow to populate the CRM
- Custom SSO Login
Issues
How to identify and address the pain points users encounter when applying for "Ma Prime Rénov" grants through a multi-channel process
Response from SatisFactory
- Analysis of contact forms, phone calls and chat conversations with Customer Service, and surveys (4)
- Semantic analysis of all sources
- Conducting ad hoc surveys
Our Energy Projects
They trust us
With SatisFactory, we have created a real momentum around customer satisfaction by involving every level of Enedis, from local branches all the way up to top management.
The solution SatisFactory enables you to objectively and quantitatively identify pain points, measure them, track their evolution over time, and assess the impact of action plans or other external factors.
With SatisFactory’s Feedback solution, operational teams can monitor and analyze customer satisfaction in real time, enabling them to implement corrective action plans and initiatives for continuous improvement.
FAQ on Energy-Related Issues
How can you analyze all the customer reviews available online?
We designed our platform to integrate real-time customer reviews from review platforms such as Google, Facebook, Trustpilot, and others…
You can manage both your surveys and customer reviews within the same solution.
Is it possible to manage responses to Google reviews from your platform?
Yes, absolutely. Our platform alerts you to negative reviews, lets you manage your responses directly on Google, and also automatically analyzes the comments.
Is it possible to compare my ratings on review sites with those of my competitors?
Our platform allows you to select competitors in your geographic area and track the ratings of your establishments and those of your competitors in real time.
Are you looking to measure customer satisfaction in the energy sector?
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse gravida aliquet urna, ac efficitur justo maximus eu. Suspendisse in metus cursus, tempor quam iaculis, ultricies arcu. In pulvinar turpis eget aliquam ullamcorper. Fusce auctor tellus vitae libero fringilla sagittis. Nam vel purus ut leo eleifend consequat a vitae sem.
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse gravida aliquet urna, ac efficitur justo maximus eu. Suspendisse in metus cursus, tempor quam iaculis, ultricies arcu. In pulvinar turpis eget aliquam ullamcorper. Fusce auctor tellus vitae libero fringilla sagittis. Nam vel purus ut leo eleifend consequat a vitae sem.