Our News & Events
Stay up to date with our news and events: webinars, trade shows, and more
Upcoming events
Head lines
The latest news
- Customer relations
In 2024, customer relationship management faces a major challenge: omnichannel customer feedback collection. While many companies were once content to use just a few channels to evaluate their customer experience, changing purchasing behaviors and the digital transformation of society have forced brands to adapt.
- Customer Experience, Feedback Management, Customer Relations
Did a customer respond to your satisfaction survey and express dissatisfaction? Before this shows up on social media, you need to call them.
- Surveys, Customer Loyalty, Customer Relations
What is the best way for a bank or insurance company to conduct a customer satisfaction survey?
- Customer relations
The entire SatisFactory team, which attends the CRM Meetings every year, is delighted to finally be returning to Cannes for its one-on-one meetings and to engage in new, insightful discussions.
- Customer relations
Let’s be honest: no company is perfect these days. Mistakes happen all too easily, and when you factor in potential reliance on third-party providers whose work quality you can’t always control, the risks are very real and cannot be ignored.
So here you are, facing a situation where a customer is dissatisfied with your service. How should you respond? What should you do?
- Engagement, Customer Relations
Frontline staff are the first to deal with dissatisfied customers. How should they handle this? How should they respond?
- Customer relations
Répondre aux clients insatisfaits est le meilleur moyen d’améliorer leur satisfaction. Qui doit le faire? Par quel canal? C’est le sujet de cet article.
- Customer relations
Satisfactory est fier qu’un de ses clients, Speedy, ait été réélu pour quatrième fois consécutive Service Client de l’année.
- Customer relations
Certains commerçants ne semblent pas souffrir du manque de qualité qu’ils infligent à leurs clients? Est-ce un bon calcul?
- Customer relations
Notre retour d’expérience pour gérer vos clients insatisfaits, pour les ré-enchanter. choix du canal de contact : téléphone ou e-mail ?
- Customer relations
Jamais deux sans trois pour Speedy, élu Service Client de l’année 2017 pour la troisième année consécutive !
- Customer relations
Grâce à la multitude de sources disponibles sur internet, les internautes ont tout le loisir de se plaindre lors d’une expérience insatisfaisante, et s’en donnent parfois à cœur joie !
Are you interested in the SatisFactory solution?
Contactez-nous demander une démonstration personnalisée, ou rendez-vous sur notre page solution pour découvrir le détail des fonctionnalités.