Our solutions
SatisFactory is a SaaS feedback management solution that centralizes satisfaction surveys, customer reviews, and conversations in one place.
Create and distribute your satisfaction surveys across all channels. Collect, analyze, and share customer feedback to ensure your teams are aligned with your customers’ actual expectations.
Connect SatisFactory to your existing tools (CRM, ERP, data, etc.) using native integrations and custom connectors to achieve a unified view of the customer.
Integrate our solution directly into your systems using our RESTful API. Access comprehensive documentation to deploy quickly and independently.
Your data is hosted in France and protected in accordance with the highest standards. SatisFactory guarantees GDPR compliance and the security of all your customer feedback.
Support
SatisFactory is a French company founded in 2009 with a mission to evolve the way customer satisfaction is measured to keep pace with changing consumer behavior: customers are becoming more demanding, quick to switch providers, and increasingly influenced by social media.
Our sectors
From banking to retail, we help companies turn their customer data into concrete actions. Our solutions are tailored to the unique needs of your industry to sustainably improve customer satisfaction and user loyalty.
Dealing with customer churn and new competition focused on the customer experience.
Reinventing our offerings and supporting the digital transformation of the customer experience.
Addressing the new challenges posed by COVID-19 and leveraging online reviews.
Deliver a consistent customer experience across all channels and throughout the network.
Manage reviews on online platforms and respond promptly to enhance the customer experience.
