Give meaning
to all your customer feedback
And deliver an exceptional experience
A unified view of your customer feedback
Centralize all your customer feedback: satisfaction surveys, customer opinions and conversations in 1 single solution
Advanced analysis with AI
Our Artificial Intelligence saves you valuable time in analyzing and understanding customer insights
Animation and sharing of results
Create a genuine customer culture by sharing customer feedback with all employees
Whatever your needs,
our solution can help
Gather customer insights, spread customer culture
Our solution enables you to centralize all your customer feedback. You have a global vision that enables you to align your actions with customer expectations and transform your data into performance levers with the help of AI.
- A global customer vision for informed decisions
- Precise insights for high-impact action
- Simple, secure deployment tailored to your needs
Push the analysis, make informed decisions
Leverage AI and semantic analysis to deliver in-depth, reliable and actionable insights in just a few clicks. Transform data into concrete action plans with clear indicators and automated prioritization of issues.
- Gather all your data, effortlessly
- Precise analysis for rapid action
- Prioritize your actions, maximize your impact
Monitor your performance, correct dissatisfaction
Track your performance live, compare it with your objectives, the network and the competition. Share them with your teams to boost engagement, and save time with AI-assisted customer responses.
- Track, compare and share your performance
- Boost your E-reputation
- Respond better, faster
Take advantage of our support
All our offers include a Customer Success Manager (CSM).
Your CSM makes it easy for you to get to grips with our SaaS solution; you're on your own, but you can count on the support of the SatisFactory teams and their 16 years of expertise.
With SatisFactory's Feedback solution, operational teams can monitor and analyze their customers' satisfaction in real time and thus implement corrective action plans andcontinuous improvement.
Karine Boudia - Suez
SatisFactory has allowed us to get closer to our customers, to better understand their expectations and to aim for operational excellence.
Claire Dierkens - Auchan
Feedback is a powerful tool that allows us to respond more easily and quickly to customer feedback.
Margaux Michelet - AUTOBACS
The latest news
Design an invitation email for a satisfaction survey
Do you want to measure your customers' satisfaction with your products or services? And like most brands, you want to use the email channel, which is less expensive but relatively crowded today. To do this, you need to stand out from the crowd and capture your customers' attention to gather their feedback.
Friday 06 September 2024
DMA: How the European Union is changing the landscape of online reviews
The field of digital marketing is constantly evolving, shaped by technological advances and current regulations. At the heart of this transformation is the Digital Markets Act (DMA).
thursday april 04, 2024
SatisFactory and ConsumerLab join forces to become the leader in Customer Feedback Management
SatisFactory and ConsumerLab, both publishers of SaaS solutions, announce that they have joined forces to deploy innovative synergies under the SatisFactory brand. The aim is to reinvent Feedback Management through an enhanced user experience.
wednesday, february 14, 2024