Energy

Reinvent its offer and support the digital transition of the customer experience.

The multiplication of players in the energy sector as well as the new expectations in terms of green energy put the traditional players in a whole new position.

Digital transformation and the personalization of the customer experience are two new pillars to deal with in this market.

The volatility of customer loyalty is based on the criteria of immediacy, advice and offers, which increasingly challenges brands in their support and understanding of customer expectations.

Our case studies

Primagaz
Primagaz
Suez
Suez
Primagaz

Primagaz

Client de SatisFactory depuis 2017, Primagaz a opéré un grand virage stratégique en 2022.

Objectif : mise en place d’une culture customer centric dans le but d’augmenter la rétention client.

Pour répondre à cette nouvelle stratégie, toute l’équipe de Primagaz à réadapté ses outils et son organisation, épaulé et conseillé par SatisFactory.

Découvrez le nouveau dispositif et ses premiers résultats en téléchargeant le cas client.

Download the case study

Suez

Suez

To allow maximum reactivity in improving customer satisfaction, real-time feedback of dissatisfaction is essential. This is one of the reasons why Suez chose SatisFactory.

It was also to be able to integrate the different profiles of internal and external users and to harmonize all the processes for measuring customer satisfaction.

A "textbook" customer case for monitoring customer service satisfaction and measuring satisfaction even when the customer is "captive".

Discover the details by downloading the case study.

Download the case study

With SatisFactory's Feedback solution, operational teams can monitor and analyze their customers' satisfaction in real time and thus implement corrective action plans andcontinuous improvement.

Karine Boudia - Suez

Our references in the sector

Enedis
EDF ENR
Primagaz
Suez

The specificities of the sector

How to analyze all the customer reviews on the Internet?

We have designed our platform to integrate real-time customer reviews from review platforms such as Google, Facebook, Trustpilot...

You can manage both your surveys and customer reviews in the same solution.

Is it possible to manage responses to Google reviews from your platform?

Yes, our platform alerts you in case of negative reviews, allows you to manage your answers directly on Google and also allows you to automatically analyze the comments.

Is it possible to compare my scores on review sites with those of my competitors?

Our platform allows you to select the competitors in your geographical area and to follow in real time the ratings of your establishments and those of your competitors.

CX Paris – Atelier “Faire du NPS un indicateur business : le REX de Coyote”

Mardi 18 Juin 2024
Intervention à 14h55