Be accompanied

in your Feedback Management process

Customized business support

Your Customer Success Manager (CSM) supports you throughout the life of your program. Combining business expertise and project management, your CSM advises you and trains your teams (online or on-site training).

Votre CSM est votre contact privilégié, il suit et connaît votre projet, et est en mesure de vous conseiller sur vos besoins opérationnels.

Essential during the implementation of your system ("build" phase), your CSM continues to support you during the "run" phase, with a level of follow-up defined according to your needs.

Ambiance travail

Setting up and monitoring the system

The role of your CSM is to help you set up your Feedback Management system: management of your contact flows, administration of your surveys, initial configuration of the platform, training of your users, etc.

Vous bénéficiez également de réunions périodiques (mensuelles, trimestrielles et/ou semestrielles) permettant de faire des points d’étape sur l’atteinte de vos objectifs. C’est aussi l’occasion de revoir les performances de vos campagnes et indicateurs de performance globaux.

We work with you to establish strategies that integrate your new internal objectives:

A dedicated technical support

All Feedback users have access to our technical support.

We are committed to the following service levels.

Our goal is to offer you a secure, operational and accessible solution. We display the level of availability of our platform in full transparency via the online uptime.

To go further

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Online training material

To allow you the best autonomy, all the documentation specific to the use of our Feedback platform is available online, in French and in English. You also have access to numerous e-learning modules.

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Users Clubs and customer demos

It is important for us to keep you informed about the platform and to help you be creative in using it.

A user club is organized every month on the topics that concern you the most: administration of the platform, understanding of key features ...

See upcoming events

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Webinars

Every month, we deal with a business theme to keep you up to date on trends and practices in the field of customer satisfaction.

See upcoming events

Would you like to discover our Feedback solution?

Attend a demo

10 leviers pour maximiser votre taux de retour

Jeudi 25 Avril 2024
De 11h30 à 12h / Durée 30 min