Catégorie : Relation client

In 2024, customer relationship management faces a major challenge: omnichannel customer feedback collection. While many companies were once content to use just a few channels to evaluate their customer experience, changing purchasing behaviors and the digital transformation of society have forced brands to adapt.

The entire SatisFactory team, which attends the CRM Meetings every year, is delighted to finally be returning to Cannes for its one-on-one meetings and to engage in new, insightful discussions.

Let’s be honest: no company is perfect these days. Mistakes happen all too easily, and when you factor in potential reliance on third-party providers whose work quality you can’t always control, the risks are very real and cannot be ignored. So here you are, facing a situation where a customer is dissatisfied with your service. How should you respond? What should you do?

Répondre aux clients insatisfaits est le meilleur moyen d’améliorer leur satisfaction. Qui doit le faire? Par quel canal? C’est le sujet de cet article.

Satisfactory est fier qu’un de ses clients, Speedy, ait été réélu pour quatrième fois consécutive Service Client de l’année.

Certains commerçants ne semblent pas souffrir du manque de qualité qu’ils infligent à leurs clients? Est-ce un bon calcul?

Notre retour d’expérience pour gérer vos clients insatisfaits, pour les ré-enchanter. choix du canal de contact : téléphone ou e-mail ?