Reinvent its offer and support the digital transition of the customer experience.
The multiplication of players in the energy sector as well as the new expectations in terms of green energy put the traditional players in a whole new position.
Digital transformation and the personalization of the customer experience are two new pillars to deal with in this market.
The volatility of customer loyalty is based on the criteria of immediacy, advice and offers, which increasingly challenges brands in their support and understanding of customer expectations.
A SatisFactory customer since 2017, Primagaz has made a major strategic shift in 2022.
Objective: implement a customer-centric culture toincrease customer retention.
To respond to this new strategy, the entire Primagaz team readapted its tools and organization, supported and advised by SatisFactory.
Find out more about the new system and its initial results by downloading the case study.
To allow maximum reactivity in improving customer satisfaction, real-time feedback of dissatisfaction is essential. This is one of the reasons why Suez chose SatisFactory.
It was also to be able to integrate the different profiles of internal and external users and to harmonize all the processes for measuring customer satisfaction.
A "textbook" customer case for monitoring customer service satisfaction and measuring satisfaction even when the customer is "captive".
Discover the details by downloading the case study.
With SatisFactory's Feedback solution, operational teams can monitor and analyze their customers' satisfaction in real time and thus implement corrective action plans andcontinuous improvement.
Karine Boudia - Suez
We have designed our platform to integrate real-time customer reviews from review platforms such as Google, Facebook, Trustpilot...
You can manage both your surveys and customer reviews in the same solution.
Yes, our platform alerts you in case of negative reviews, allows you to manage your answers directly on Google and also allows you to automatically analyze the comments.
Our platform allows you to select the competitors in your geographical area and to follow in real time the ratings of your establishments and those of your competitors.