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Home / News / [REX SUEZ] Customer detractors: from identification to action, how to turn the voice of the customer into a lever for improvement?

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[REX SUEZ] Customer detractors: from identification to action, how to turn the voice of the customer into a lever for improvement?

Thursday
June 12
2025

[REX SUEZ] Customer detractors: from identification to action, how to turn the voice of the customer into a lever for improvement?

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Our mission is to enable large companies in any sector to deliver an exceptional customer experience thanks to a SaaS solution for analyzing all customer feedback based on AI and personalized support.

We centralize all customer feedback (surveys, opinions, conversations, etc.) in our SaaS platform to enable all employees of an organization to understand the points of the customer journey that need to be improved, and to re-engage detractors.

Today, our platform is used in France and abroad by over 15,000 users from more than 70 major accounts in all sectors (banking, insurance, tourism, retail, energy, etc.), including Auchan, Enedis, Suez, SNCF, Société Générale Assurances, Boursorama, Homair and Belambra.

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