Security

a major issue

ISO-27001:2022 certified

ISO/IEC 27001 is the world's best-known standard for information security management systems (ISMS). It defines the requirements that an IT solution must meet.
ISO/IEC 27001 provides organizations of all sizes and in all sectors with guidance on how to establish, implement, maintain and continually improve an information security management system.
Compliance with ISO/CEI 27001 means that SatisFactory has put in place a system to manage the security risks associated with data held or processed, and that this system complies with all the best practices and principles enshrined in this international standard.

An always available platform

Feedback is a high availability solution. All our services are redundant and monitored 24/7 by on-call personnel.

All of our services are monitored so that we are alerted to the slightest interruption in service. This is what allows us to offer you a service of optimal quality.

You can follow the health of our platform here:

To go further

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RGPD Compliance

The platform is fully RGPD compatible.

You declare your personal metadata directly in the solution as well as the duration of their retention.

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Backups

We make a backup of our data every day for 7 days, every week for 4 weeks and every month for 3 months.

These backups are performed on servers located in different locations.

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Hosting

Our data is hosted by Iliad in Vitry sur Seine, near Paris.

Beyond security,
discover its ease of use

Request a demo

The 5 mistakes we (still) see in satisfaction questions and how to avoid them

Thursday, August 21, 2025
11:00 am to 11:30 am / Duration 30 min