Our customer experience partners

We combine our expertise to provide the best possible service

Introduction

With 13 years of expertise in customer experience, we have helped make this concept more widely understood among businesses and raised awareness about measuring and improving customer satisfaction.

There is now a broad ecosystem surrounding this topic. Many experts who started out around the same time as we did have since specialized in specific industries or target audiences.

To provide the best advice and support, SatisFactory has established the following partnerships with them:

CX Lab, a strategic and operational specialist in customer and employee experience

Today, the customer experience is the driving force behind your growth and influence. You are no longer chosen for your products or services, but for the experience you provide to your customers, employees, and stakeholders.

So you need a comprehensive experiential strategy.

CX Lab helps you develop this strategy and guides you through the process of transforming both the customer experience and the employee experience.

H&Care Impact : Satisfaction Experts for Organizations Dedicated to People

H&Care Impact helps you improve quality and satisfaction by engaging all stakeholders to support your business:

Customer Satisfaction Management / Online Reputation
Audits / Assessments / Service Standards / Certifications
Customer Culture / Customer Journey and Experience / Relationship-Based Approach
CSR

At your side is an industry expert in sectors where people are at the heart of everything: retail, food service, hospitality, and senior living.

Are you interested in the SatisFactory solution?

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