Wednesday, January 24, 2018
Anticipate your customers' needs with an online questionnaire
Sharing-Data's online research software is the best tool on the market for creating an online questionnaire or survey to anticipate your customers' needs.
This survey solution is implemented by SatisFactory, a company specialized in customer satisfaction management.
The advantages of using an online questionnaire to analyze your customers' needs
Today, online surveys enable many organizations to find out more about a wide range of issues, including the evolution and emergence of new consumer practices among their customers.
An online survey can provide you with a range of reliable data in a very short space of time! The data obtained can relate to a variety of issues, including customer satisfaction with the quality of the product and/or service provided. This data will enable you to detect and anticipate a number of expectations.
As the questionnaire can be made up of different types of questions, it will enable you to obtain developed or non-developed answers, depending on what you want. Thanks to this online questionnaire, you can encourage your customers to express their expectations and/or develop ideas on subjects that might not have been raised during sales meetings or traditional marketing interviews. These expectations will enable you to react later to improve your customer relations and customer loyalty.
It's worth remembering that loyalty has taken on vital importance in today's highly competitive market.
A simple, customized online questionnaire: Sharing-Data
Our online questionnaire software is the most advanced survey management solution on the market, and has already satisfied many of our customers thanks to its intuitive interface that makes it easy to learn.
Sharing-Data offers a wide range of options for creating customized online surveys. As previously mentioned, our software will allow you to use different question formats, customize your surveys by adding your logo and colors to the questionnaire, create your questionnaires in several languages and many other options to personalize your online survey.
In addition to this freedom to customize your questionnaire, Sharing-Data offers a wide range of features. In particular, it will help you administer the questionnaire, thanks to its various publishing solutions that will enable customers to answer the questionnaire on the platform they prefer (from your website, via social networks or through emailing), and will also make it easier for you to analyze the results.
So don't hesitate to contact us for your next online questionnaire! All our teams are at your disposal to answer any questions you may have.
