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Home / News / Surveys

Surveys

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Feedback Management
Customer Relations
Loyalty
Commitment
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Past events
Surveys
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Surveys

Design an invitation email for a satisfaction survey

Do you want to measure your customers' satisfaction with your products or services? And like most brands, you want to use the email channel, which is less expensive but relatively crowded today. To do this, you need to stand out from the crowd and capture your customers' attention to gather their feedback.

Read the article
Design an invitation email for a satisfaction survey
Introduction to customer satisfaction surveys in the banking/insurance sector
Surveys

Introduction to customer satisfaction surveys in the banking/insurance sector

What is the best way to set up a customer satisfaction survey when you are a bank or an insurance company?

Monday, January 30, 2023

Hot survey vs. cold survey: what uses? what differences?
Surveys

Hot survey vs. cold survey: what uses? what differences?

Do you need customer feedback on their satisfaction with your services and products? You want to measure your customer journey and better understand their strengths and weaknesses?
You don't know which method to choose: hot or cold survey?

Monday, June 28, 2021

Customer satisfaction rate - Issue and explanation
Surveys

Customer satisfaction rate - Issue and explanation

With SatisFactory, feedback management specialist, discover why measuring customer satisfaction will allow you to improve your offer.

Wednesday 03 June 2020

Discover our tips for setting up a customer satisfaction survey
Surveys

Discover our tips for setting up a customer satisfaction survey

You want to launch a customer satisfaction survey but you don't know how to proceed? SatisFactory gives you its advice.

Thursday, October 10, 2019

Customer satisfaction at the heart of your e-commerce site's growth
Surveys

Customer satisfaction at the heart of your e-commerce site's growth

Discover how to build and optimize your customer satisfaction questionnaire for a successful feedback management strategy with SatisFactory.

Wednesday, July 17, 2019

Our tips for successfully implementing a customer satisfaction questionnaire
Surveys

Our tips for successfully implementing a customer satisfaction questionnaire

Discover how to build and optimize your customer satisfaction questionnaire for a successful feedback management strategy with SatisFactory.

Monday, June 10, 2019

How can a questionnaire help you conduct market research?
Surveys

How can a questionnaire help you conduct market research?

Want to optimize your market knowledge? Find out how SatisFactory can help you get the most out of your market research questionnaire.

Monday, January 28, 2019

How do you design a customer satisfaction questionnaire?
Surveys

How do you design a customer satisfaction questionnaire?

SatisFactory shows you how to create a customer satisfaction questionnaire that is tailored to your needs and of interest to your strategic development.

wednesday, january 02, 2019

Customer satisfaction measurement, what are the trends for 2019?
Surveys

Customer satisfaction measurement, what are the trends for 2019?

SatisFactory shows you how to better measure your customer satisfaction to offer an optimized customer journey and experience and add value.

Tuesday, December 04, 2018

Some examples of key questions to ask in a customer satisfaction survey
Surveys

Some examples of key questions to ask in a customer satisfaction survey

Would you like to create your own customer satisfaction questionnaire, but don't know how? Here are a few examples of essential questions to ask your customers.

Thursday, November 01, 2018

Assessing satisfaction: what new tools are available?
Surveys

Assessing satisfaction: what new tools are available?

Discover the new tools available to you for measuring customer satisfaction with Satisfactory, experts in feedback management solutions.

sunday, october 28, 2018

Customer satisfaction questionnaire: how to establish constructive feedback with your customers
Surveys

Customer satisfaction questionnaire: how to establish constructive feedback with your customers

Customer satisfaction questionnaires are an essential feedback management tool. Follow SatisFactory's advice to create effective surveys.

Thursday, October 11, 2018

How to set up a customer satisfaction barometer
Surveys

How to set up a customer satisfaction barometer

Discover SatisFactory's tips for designing a customer satisfaction barometer that's relevant, clear and easy to implement.

Sunday, August 19, 2018

Customer satisfaction survey: example & method with SatisFactory
Surveys

Customer satisfaction survey: example & method with SatisFactory

Discover our method for conducting relevant customer surveys as part of your feedback management strategy. Simplicity, intuitiveness and examples.

Monday, July 16, 2018

Tourism satisfaction survey - better understand the expectations of its customers
Surveys

Tourism satisfaction survey - better understand the expectations of its customers

A tourism satisfaction survey is an essential tool for tourism and leisure professionals. It allows to collect the impressions and appreciation of the customers on the things they liked, the entertainments which were the most successful, etc.

Friday, April 27, 2018

All the news
Feedback Management
Customer Relations
Loyalty
Commitment
E-reputation
Past events
Surveys
Analysis
Customer Experience
SatisFactory

Our mission is to enable large companies in any sector to deliver an exceptional customer experience thanks to a SaaS solution for analyzing all customer feedback based on AI and personalized support.

We centralize all customer feedback (surveys, opinions, conversations, etc.) in our SaaS platform to enable all employees of an organization to understand the points of the customer journey that need to be improved, and to re-engage detractors.

Today, our platform is used in France and abroad by over 15,000 users from more than 70 major accounts in all sectors (banking, insurance, tourism, retail, energy, etc.), including Auchan, Enedis, Suez, SNCF, Société Générale Assurances, Boursorama, Homair and Belambra.

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