How do you generate a reliable customer satisfaction survey?

A credible customer satisfaction survey: made-to-measure thanks to customization tools!

Sharing-Data, the online survey software, lets you personalize your surveys from an aesthetic point of view, with the integration of your logo and the choice of using your own colors and text sizes. This identifiable customization is reassuring, and will enable your customers to complete the questionnaire with complete confidence. They'll immediately know who it is and for whom it's intended.

If you want an effective questionnaire, you need to ask relevant questions. It's important to know whether the questions you ask really answer the problem you're trying to solve. It's also important to anticipate the answers you'll get, so you'll know if they can be used. Our survey software will help you design your survey, thanks to its multiple choices of pre-existing questions. By choosing the type of questions you'll already know what kind of answers you're going to get. We won't respond in the same way to an open-ended question as to a multiple-choice answer. The purpose of these two questions can be totally different. Sharing-Data's multiple choices will enable you to obtain the type of answers and information you're looking for.

Reliable questionnaire distribution and analysis thanks to our survey software

To get reliable responses from our questionnaires, the method of distribution is important. When designing a customer satisfaction survey, we can sometimes tend to overlook the method of distribution of the questionnaire, even though it should be carefully considered.

Indeed, the different techniques for collecting responses to your surveys will be chosen according to the context and constraints linked to the survey. That's why Sharing-Data, our survey software, lets you easily publish your questionnaires with different options. This will enable you to choose the administration mode you wish to set up. This can be done via your website, or by emailing or other distribution methods.

Sharing-Data is a comprehensive software package, so when it comes to analyzing your results, you can retrieve them in real time with various analyses in different forms: tables, graphs, etc. You can also select the properties of your analysis that you prefer and need, as well as track changes in results.

What's more, you can export all your results, both tables and graphs, for use with spreadsheet software (such as Excel), saving you an enormous amount of time!

So don't hesitate to contact us for your next online questionnaire! Our teams are at your disposal for any further information you may require.