Saturday, January 27, 2018
Tips for an effective online survey
SatisFactory, the specialist in customer satisfaction and online surveys, invites you to discover the main steps to follow when setting up your online survey, to ensure it is perfectly effective.
A few basic rules to follow when conducting an online survey
The first rule may seem obvious: you need to know exactly what the objectives of your online study are. In our experience, however, in many cases these objectives are not well known. What information do we want to learn about? What are we trying to achieve? Will the results enable us to make decisions, and if so, which ones? Once the objectives have been clearly identified, they will guide you in drafting the questionnaire.
When drafting your questions, give preference to short ones: they will be understood by all your respondents without them getting bored and ending your online survey prematurely! The choice of questions can also have an impact on the results. That's why our Sharing Data online survey solution offers you, among its many features, the choice of several questions!
Don't forget to have your questionnaire proof-read by an external person, who will assess its general comprehensibility and fluidity. It's important that the structure of your questionnaire allows questions to be linked together, so that users can answer them instinctively.
A few tips for processing your online survey questionnaires
Once you've had your questionnaires filled in, you'll then need to analyse the results. Thanks to SatisFactory, an online survey provider, during this stage you'll be supported in collecting and extracting results for both customer and employee satisfaction surveys. In fact, our specialized consultants will analyze and synthesize the results of your online surveys and deliver comprehensive reports with detailed statistics, cross-analyses, summaries, recommendations and much more!
Our online solutions have been developed to enable you to build an online study that meets your requirements and can be adapted to all your needs. Discover our Sharing Data solutions today! Please don't hesitate to contact us for any further information you may require, or to set up your own survey. Our entire team is at your disposal to help and advise you.
