Thursday, May 21, 2015
The keys to building a customer satisfaction questionnaire with SatisFactory
Would you like to obtain customer feedback on your business, but don't always know how to put together a satisfaction questionnaire? SatisFactory is an expert in feedback management, providing you with a complete and effective solution. Be better than your competitors by differentiating yourself through customer satisfaction.
Customer satisfaction questionnaire: SatisFactory guides you through the key stages
SatisFactory helps you create your customer satisfaction questionnaire, from its origin to its conclusion. This type of survey requires rigor, precision and attention to detail. That's why we attach the same importance to every stage of your customer satisfaction questionnaire. There are 5 stages, as follows: preliminary study, deployment, collection of responses, reporting & analysis and, finally, the action plan. One of our staff will be dedicated to supporting you at each stage.
Customer satisfaction questionnaire template: a few rules to follow
Creating a customer satisfaction questionnaire isn't as simple as you might think. That's why we've put together a number of satisfaction questionnaire templates to help you avoid administering one that's flawed, starting with its very structure.
Here are a few simple rules to keep in mind when designing your questionnaire: questions should be asked in a structured way, i.e. they should follow the logic of the customer's experience. You should also keep the number of questions to a minimum, and ask yourself whether each question is relevant and useful to your survey. By adhering to these simple rules, you'll be able to extract qualitative information from your satisfaction questionnaire.
Customer satisfaction questionnaire: trust us!
Like our many customers, you can trust us with your customer satisfaction questionnaire. We work with companies in a wide range of sectors, from tourism and hotels to retail and even the automotive industry: so why not you? By working with us, you'll improve your return rates while seeing the number of complaints fall by around 30%.
Please do not hesitate to contact us if you have any questions or if you would like to work with us on your customer satisfaction questionnaires. You can reach us by phone or by filling in the form on our website. Now you don't have to worry about how to create a customer satisfaction questionnaire: SatisFactory takes care of everything!
