Thursday, October 08, 2015
Survey software - What it means for your satisfaction survey
Online survey software is an excellent tool for companies wishing to conduct their own surveys, often at a lower cost than a traditional satisfaction survey.
Among other things, they enable multi-channel (internet, sms, flash code, interactive terminal, voice server, telephone) and multi-lingual collection of customer and employee feedback for better customer understanding and improved management of customer and employee relations.
SatisFactory, the feedback management expert and publisher of the Sharing-Data software, shares with you the main advantages of using survey software.
Quick-to-create online survey software and easy-to-analyze results
An online survey using software is quick to create, unlike the more traditional survey model, which is far more time-consuming. What's more, you can easily change your survey or, for example, create several templates according to the profile of participants.
What's more, results are easy to analyze and accessible in real time on the tracking platform, for greater responsiveness by all teams concerned. The Sharing-Data SaaS solution makes it possible to automate the production of analyses and share your reports more quickly, in a "collaborative work" spirit.
A more economical and flexible solution for your satisfaction survey
With survey software, you can easily create your own surveys, without having to call in a third party to create them. What's more, since data entry and analysis are automated, your company can make considerable savings in the number of employees assigned to these tasks.
Gather more honest responses and increase customer satisfaction with online survey software
Sharing-Data online survey software enables more honest responses from respondents, since its online structure allows total anonymity of respondents, encouraging them to answer more truthfully. What's more, the survey's ergonomics and structure mean that online surveys can be completed more quickly than in a more traditional format, resulting in a higher response rate from participants.
These elements contribute greatly to improving customer and employee satisfaction.
In short, online survey software is less time-consuming, more cost-effective and delivers results quickly. These can be easily shared within the company, and can integrate customer feedback from leading online review sites for better management of satisfaction and corporate reputation.
For more information on the Sharing-Data survey software solution, please contact us.
