Saturday, October 10, 2015
What is the purpose of a satisfaction questionnaire?
Satisfaction questionnaires are increasingly used by French companies. At SatisFactory, we specialize in feedback management, and in particular in setting up satisfaction questionnaires. We work with multinationals as well as medium-sized companies.
Our tools can be perfectly adapted to the different needs of professionals, thanks to their intuitive, customizable use. Today, we're going to find out what the main objectives of a satisfaction questionnaire are. Then, in a second part, we'll look at the strengths and advantages of SatisFactory.
Discover the objectives of a satisfaction questionnaire
The purpose of a satisfaction questionnaire is to gain a better understanding of customers' desires, expectations or disappointments regarding a product or service. Set up an online customer satisfaction questionnaire will enable you to gain a deeper understanding of your market. This type of system enables you to learn more about your customers, and also about your competitors.
Once you've gathered all the information you need, you can analyze it in depth. The aim is to implement medium- or long-term strategies based on the results.
In practical terms, online questionnaires make it possible to collect as much information as possible within a single tool, and to process it reliably, accurately and efficiently. This technique, which has been in use for many years, has gained in efficiency thanks to increasingly powerful computer software.
Why trust SatisFactory for an online customer satisfaction questionnaire?
For over 10 years now, companies such as Auchan, Pierre & Vacances, Speedy, Michelin, Crédit Agricole and Gan have placed their trust in us. As specialists in Feedback Management, we know how to create an online satisfaction questionnaire and provide you with analyzable results for effective decision-making. Our tool is easy to use, thanks to its intuitive dashboard. You'll be able to manage the entire survey by analyzing various relevant indicators. Naturally, you can contact your Customer Success Manager whenever you feel the need.
Are you looking for a tool to improve your customers' satisfaction, and thus boost your company's performance? Contact us now by e-mail at contact@satisfactory.fr. Our team of experts is on hand to answer all your questions and guide you through the process.
