When should a company conduct an online survey?

Setting up online surveys is the quickest and most effective way of creating all kinds of questionnaires: a way of finding out what your customers, employees and collaborators think about your products, services and company.

But when should an online survey be conducted?

Online surveys can be carried out at any point in your company's lifecycle.

So, before you go to market, using surveys will give you the opportunity to accurately identify your customers' tastes and needs.

But this solution is also ideal for companies wishing to measure customer satisfaction after the introduction of new services or the marketing of one or more products.

Feedback: online survey software for occasional or continuous use

Feedback is online survey software that lets you create questionnaires for both ongoing and one-off surveys.

For companies wishing to carry out an initial survey over a given period, there's the Satisfaction Booster offer, which lets you try out our survey solution with an initial test on a given subject, limited to 10 questions.

If you've already identified several survey topics and want to use all Feedback's features, thePremium package is for you. We can help you build exactly the platform you need.

Carry out ongoing surveys and set up real customer satisfaction scales, enabling you to continuously optimize the quality of your products and services.

Online survey software with a host of options

Whichever solution you choose, Feedback provides you with a multi-functional interface. With our online survey software, not only can you customize the questionnaires you publish on your site from A to Z, but you can also send them by e-mail, not forgetting social networks.

What's more, thanks to a translation system, you'll be able to write your questionnaires in several different languages, such as English, Spanish, Hungarian, etc., for your foreign customers.

To find out more about Feedback's many other features, or to subscribe to one of our online survey software packages. Please do not hesitate to contact our teams via our online form or by telephone.

The SatisFactory teams are at your disposal to advise and guide you towards the option that best suits your needs.