Saturday, January 27, 2018
Follow the advice of a customer satisfaction provider to ensure the success of your customer satisfaction surveys
Are you looking for a customer satisfaction service provider to help you launch your customer satisfaction surveys, and advise you on the solutions to be implemented to optimize response rates to your customer satisfaction surveys?
At SatisFactory, we offer both a survey solution with our Sharing Data software, and we also give you the benefit of our experience in the field of customer satisfaction thanks to our consulting firm and our teams of consultants, to help you carry out your surveys successfully.
A customer satisfaction provider to help you conduct effective surveys
In fact, many companies call on a satisfaction questionnaire service provider only to benefit from their solutions for carrying out surveys, believing that this input is sufficient to carry out their satisfaction studies. However, carrying out satisfaction surveys requires a certain amount of knowledge, in order to optimize response rates irrespective of the distribution channel.
That's why at SatisFactory, we offer to help our customers design their questionnaires in such a way as to offer their customers clear questionnaires, so as to help them submit surveys that measure customer satisfaction in terms of their needs and expectations rather than in terms of the company's expectations.
A satisfaction survey provider to support you from A to Z
As a customer satisfaction service provider, SatisFactory does more than just help you conduct your questionnaires. We also provide you with a consultant to help you analyze and synthesize the results of your customer satisfaction surveys, and to highlight the key information to be taken into account when analyzing your customers' responses. He or she will also provide you with recommendations for optimizing your questionnaires, as well as helping you to use our Sharing-Data solution.
SatisFactory is a satisfaction survey provider with national and international experience. For successful customer satisfaction surveys, don't hesitate to call on our teams. Our consultants will be happy to advise and support you in your customer loyalty process.
