Deepen your knowledge of customer satisfaction

Some of the issues we have already addressed:

• Understand your customers' expectations based on their profile, strengths and areas for improvement
• Identify your priority actions for 2016
• Measure re-purchase rates based on customer satisfaction
• Assess the risk of attrition following declared dissatisfaction, according to customer value
• Improve the way you deal with dissatisfied customers
• Involve your staff in the continuous improvement of customer satisfaction
• Define an optimal level of solicitation to guarantee your return rate

For each subject, the Research department will help you define your problem, choose the methodology, format the results and make operational recommendations adapted to your environment.

Would you like to find out more? Ask one of our staff to call you back today!