What are the best practices in Customer Feedback Management?

Which customer feedback management solution should you choose?

Collecting customer feedback has become a priority for many companies, as they are aware of the impact customer feedback has on their image and the performance of their establishments or services. But managing customer reviews doesn't just mean listening to consumers.

This involves fine-tuning customer feedback management, with the ability to analyze their feedback and then integrate it into your company's strategic and operational decision-making. The aim of this strategy is to improve the quality of the service you offer, thereby increasing customer satisfaction and loyalty.

This is why it's so important to choose a reliable solution for managing customer feedback. With SatisFactory's Feedback solution, operational teams can monitor and analyze customer satisfaction in real time, and implement corrective action and continuous improvement plans.

SatisFactory: a company specializing in feedback management

With SatisFactory, feedback management company, you can carry out the most important actions in the management of your customer reviews:

• Measure your customers' satisfaction on the spot
• Manage your results
• Improve the customer experience in real time
• Optimize your e-reputation
• Engage your employees

SatisFactory has been a Feedback Management specialist for over 10 years. We analyze customer feedback (online surveys, opinions, NPS measurement, etc.) and transform it into sustainable growth drivers for companies.

Feedback management: a discipline at a crossroads

Our Feedback solution is at the crossroads of many departments. In every company where it is implemented, feedback management takes on a central role, linking management with customer relations, customer service, marketing, product development and purchasing departments.

Carry out multi-channel surveys via email, SMS or online forms, and put in place the indicators you need to understand your results and make strategic decisions. Our Feedback solution makes it easy for you to exploit customer feedback thanks to semantic analysis , which enables you to identify at a glance key moments or subjects that are sensitive for your customers.

At SatisFactory, we offer a turnkey solution that can be activated in 2 to 4 weeks, depending on the complexity of your environment. Our team of customer success managers will support you in activating your account and help you make the right choices.

Our Feedback solution enables you to track your scores, receive alerts in the event of dissatisfaction, and publish your responses directly on Google. You can use our platform for e-mail routing, or use your existing routing solution.

Now you can focus on improving your customer satisfaction score and responding to dissatisfied customers.