Thursday, March 12, 2015
Discover the best Feedback Management solutions with SatisFactory
Today, the customer is at the heart of every commercial offer. For over 10 years now, SatisFactory has specialized in feedback management. We offer you the personalized implementation of satisfaction barometers and satisfaction surveys. Thanks to our multi-channel system, you can now manage and improve customer satisfaction.
Enterprise feedback management needs to be at the heart of your Customer Relationship Management (CRM) in order to minimize negative customer opinions, while at the same time turning the tables on your satisfied customers. Our feedback management offer is perfectly in line with your drive to increase profitability. It takes the form of a range of services tailored to your sector and the nature of your business.
SatisFactory's approach to feedback management
Today, to improve your performance as a company, it's increasingly necessary to gather as much information as possible from all parties: your employees as much as from your customers. Feedback management is at the heart of customer relationship management. It is therefore essential for companies to have a tool for measuring and analyzing customer satisfaction. This will enable you to improve your products and services to increase your ROI.
When studying customer satisfaction, you also need to be able to consider both positive opinions, to turn them into potential purchases, and negative opinions, which can clearly damage your reputation. Thanks to our multi-channel Feedback SaaS solution, we can offer you a complete solution for effective feedback management. Active on multiple channels such as the Internet and voice servers, Feedback enables you to monitor your data in real time and better understand your customers' expectations.Enterprise Feedback Management is the ideal solution for increasing both customer satisfaction and sales.
The advantages of the SatisFactory feedback management solution
As we are fully aware that customer relations are constantly evolving in terms of both form and content, we offer you an adapted response to the management of your customer satisfaction. Our Feedback tool is equipped with advanced functionalities that enable customer satisfaction analysis to evolve at the same speed as consumer habits. In particular, the tool is multilingual.
What's more, numerous customers have already chosen us to set up their feedback management systems. We have partnered with groups such as Groupe Casino, Grouporama and Bouygues Construction. They have placed their trust in us because we are able to improve your return rates, generate prescriber customers, reduce the volume of complaints and optimize your ranking on review sites. Throughout your feedback management project, you'll work with an account manager who will support you at every key stage.
If you would like us to discuss your feedback management strategy, please contact us.
