November 2015 news

Representativeness and significance of analyses

You regularly hear the terms "representative samples" and "significant results". However, when you analyze your results, these concepts seem abstract. In this post, we offer a reminder of these two statistical concepts, to help you interpret and make the best use of your results.

Improve your survey return rates with Responsive Design

In order to improve the return rate of online surveys, optimizing the display of emailings and questionnaires according to the target audience's connection mode is a real concern for companies...

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Feedback Management

SatisFactory and ConsumerLab join forces to become the leader in Customer Feedback Management

SatisFactory and ConsumerLab, both publishers of SaaS solutions, announce that they have joined forces to deploy innovative synergies under the SatisFactory brand. The aim is to reinvent Feedback Management through an enhanced user experience.

wednesday, february 14, 2024

Loyalty

10 marketing opportunities to develop with your customer feedback

Customer satisfaction is at the heart of every successful business. However, collecting and analyzing customer feedback is not only a means of improving the customer experience, it also represents a goldmine for the marketing department.

Friday, December 15, 2023

Feedback Management

Listening to the voice of the customer: The art of understanding, satisfying and convincing

Talking about listening to customers may seem, at first glance, like an attempt to penetrate the secrets that customers whisper about a brand in their absence. But it's not!

Customer listening, or more precisely listening to the voice of the customer, is above all a process of openness, a space where customers can freely share their experiences, both positive and negative.

sunday, november 12, 2023

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