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Feedback Management

Wednesday, September 16, 2015

September 2015 news

September 2015 news

SatisFactory - the first French player to offer a unique solution for analyzing the voice of the customer

rsocial.pngWe are proud to announce the launch of our web and social network customer feedback analysis module. With our Sharing-Data solution, we are the first player in France to offer a unique Feedback Management interface for collecting, analyzing and processing customer feedback in real time, whether through :

 

Customer dissatisfaction: how do you get back in touch?

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Thanks to the multitude of sources available on the Internet, Internet users have plenty of time to complain about an unsatisfactory experience, and sometimes have a field day!

What do you do with these comments that are perceived as harmful to your image? NOTHING? For the time being? It's worth talking to these customers...

Customer feedback gems #1

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Every day, we process several thousand customer verbatims. Some of these comments catch our attention and make us smile... we invite you to discover our selection of the funniest verbatims... here is an extract:

"Attention golfers received a golf ball on the balcony".

"Institute a financial penalty for not taking a shower, as you did for smokers. In both cases, it's a question of public health.

They trust us...

We are proud to have been recently selected to implement a feedback management program at :

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Groupe Barrière French hotel group specializing in luxury hotels and casinos

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