October 2015 news

Help us better meet your needs

SatisFactory regularly publishes a newsletter about the quality of the customer experience. It's first and foremost your newsletter, and we're giving you the chance to have your say today, so that our publications meet your expectations as closely as possible. Let us know what you need and what you think. We look forward to hearing from you!

Voice of the customer: How can you drive results within your organization?

Rendezvous Thursday, November 19 at 1:00 p.m.

Your organization regularly gathers feedback from customers: satisfaction surveys, specialized opinion websites, social networks, etc. How can you communicate the main findings and customer expectations? How can you best share the wealth of this information internally?

Deepen your knowledge of customer satisfaction

SatisFactory offers services to deepen your understanding of customer satisfaction. For each topic, the Research Department helps you define your problem, choose the methodology, format the results and make operational recommendations adapted to your environment. Take a look at some of the issues we've already addressed...

Customer satisfaction: get your staff involved

Measuring customer satisfaction is a widespread practice in many companies. In fact, in keeping with satisfaction theory, you regularly monitor your satisfaction barometer. You have identified the strengths and areas for improvement in your services. Are these lessons understood by your employees? Are you giving them the resources they need to meet customer expectations?