wednesday, february 14, 2024
SatisFactory and ConsumerLab join forces to become the leader in Customer Feedback Management
SatisFactory and ConsumerLab, both publishers of SaaS solutions, announce that they have joined forces to deploy innovative synergies under the SatisFactory brand. The aim is to reinvent Feedback Management through an enhanced user experience.
Under the leadership of Fabien HOURI, Director of Operations, and Bertrand CHRISTOPHE, Sales Director, this new entity intends to redefine the Customer Feedback Management landscape.
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"We help brands implement concrete, targeted actions to engage or re-engage customers and prospects, thanks to our generative AI-based solution. Our tailored support and agile approach enable our customers to rapidly implement an effective Feedback Management program," confides Bertrand CHRISTOPHE. |
Their high-performance Customer Experience management solution centralizes data from satisfaction surveys, online reviews and customer conversations. The aim is to identify areas for improvement and prioritize corrective actions to deliver a better customer experience, via a personalized, ergonomic interface.
| "To provide the best possible support for our brands, we invest significantly in our technical infrastructures and IT security. We guarantee the confidentiality, integrity and availability of sensitive information in a reliable, secure environment, providing additional assurance of data protection", says Fabien HOURI. |  |
This alliance will enable brands to go even further in managing their Customer Experience and improving customer satisfaction.
About SatisFactory :
Founded in 2009, SatisFactory is a SaaS Feedback Management provider at the cutting edge of innovation. Our aim is to enable major companies in all sectors to deliver an exceptional customer experience, thanks to a SaaS solution for analyzing all customer feedback, based on AI.
With the merger with ConsumerLab, the entity now supports 70 key accounts in France and abroad.
About ConsumerLab :
Since its creation in 2012, ConsumerLab has specialized in optimizing the Customer Experience through Feedback Management. Our SaaS platform captures and analyzes the Voice of the Customer to boost re-engagement and convert customer feedback into loyalty-building opportunities.
