Tuesday, January 28, 2014
SatisFactory, the up-and-coming French feedback management specialist!
With a 40% increase in sales in 2013 and the strengthening of its teams, SatisFactory has confirmed its status as an expert in feedback management.
Paris, January 29, 2014 - Since 2008, SatisFactory has been supporting major French and international companies in the continuous improvement of customer satisfaction. Combining both consultancy and tools, and publisher of the Sharing-Data survey management solution, SatisFactory adds new dimensions to the research sector.
In 2013, sales increased by 40%. The year also saw the arrival of major accounts such as Cofinoga, Speedy, Oscaro, Manutan, Bouygues Construction and Homair, and a doubling of the workforce.
SatisFactory now offers major enhancements to its Sharing-Data survey management solution.
New features include :
- the exceptional partnership with TripAdvisor©, which integrates the TripAdvisor© review form directly into a post-stay satisfaction questionnaire,
- In addition to our partnership with TripAdvisor©, we are also pleased to announce two new strategic partnerships with : Zoover© - a site for collecting and sharing online reviews in the tourism sector, and E-Komi© - an online review management service provider. SatisFactory has teamed up with these major players in ORM (Online Reputation Management) to help you make the most of customer feedback to improve your online presence and sales. The principle is simple: SatisFactory helps you to improve your satisfaction indicators, and our partners take care of spreading the word by publishing your customer reviews on their sites. This is a fantastic lever for generating traffic to your website and increasing your conversion rates.
- alert settings to ensure optimum responsiveness when a customer expresses dissatisfaction,
- Responsive Design, which adapts the display of questionnaires and emails to different media (smartphone, tablet, computer...).
In 2014, SatisFactory continues to grow, expanding its business internationally. At the same time, a Research and Development department has just been created.
