Wednesday, September 16, 2015
SatisFactory - first French player to offer an omnichannel solution to analyze the voice of the customer
![SatisFactory - first French player to offer an omnichannel solution to analyze the voice of the customer](https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img/https://www.satisfactory.fr/wp-content/uploads/2021/01/arton557.jpg)
We are proud to announce the launch of our web and social network customer feedback analysis module.
With our Sharing-Data solution, we are the first player in France to offer a unique Feedback Management interface to collect, analyze and process in real time the feedback from your customers, whether through :
- multi-channel satisfaction surveys
- online review sites (TripAdvisor, Booking, EKomi, Avis Vérifiés...)
- social networks (Facebook, Twitter...)
- blogs
Did you know that 93% of Internet users abandon a purchase after reading a negative review?
(according to a study conducted in 2014 by Orange Labs in collaboration with Médiamétrie)
Customer reviews have a real impact on your organization: how do you manage the flow of your customer reviews on the web today?
From your Sharing-Data online account, managing customer feedback has never been easier:
- Identify your dissatisfied customers with the alert function
- Deal with dissatisfaction and manage your e-reputation with the dissatisfied customer management function
- Get to know your customers with semantic analysis and word cloud