Wednesday, September 16, 2015
SatisFactory - first French player to offer an omnichannel solution to analyze the voice of the customer
We are proud to announce the launch of our web and social network customer feedback analysis module.
With our Sharing-Data solution, we are the first player in France to offer a unique Feedback Management interface to collect, analyze and process in real time the feedback from your customers, whether through :
- multi-channel satisfaction surveys
- online review sites (TripAdvisor, Booking, EKomi, Avis Vérifiés...)
- social networks (Facebook, Twitter...)
Did you know that 93% of Internet users abandon a purchase after reading a negative review?
(according to a study conducted in 2014 by Orange Labs in collaboration with Médiamétrie)
Customer reviews have a real impact on your organization: how do you manage the flow of your customer reviews on the web today?
From your Sharing-Data online account, managing customer feedback has never been easier:
- Identify your dissatisfied customers with the alert function
- Deal with dissatisfaction and manage your e-reputation with the dissatisfied customer management function
- Get to know your customers with semantic analysis and word cloud