Past events
Monday, June 22, 2015
The benefits of dealing with dissatisfied customers in real time
Dealing with customer dissatisfaction is a real challenge for companies.
But how do you do it, and what are the benefits?
Find the presentation of our workshop "The benefits of dealing with dissatisfied customers in real time" held in June 2015 with feedback from our guest :
Diane Priso - Customer Relationship Manager - BforBank
The issues addressed during this workshop :
- What are the criteria for intervention?
- How do you cope with the volume of customers you have to take on?
- How to intervene?
- How can we integrate customers who express themselves on social networks?
- What return on investment can you expect from a customer alert system?
The file linked to this workshop is no longer available, but if you would like to discuss it, please contact us at contact@satisfactory.fr .
