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Home / News / Past events

Past events

All the news
Analysis
Customer Experience
Feedback Management
Customer Relations
Loyalty
Commitment
E-reputation
Past events
Surveys
Past events

Aréas Assurances' experience : attend the webinar !

Attend the webinar about customer satisfaction in the insurance industry through the experience of Aréas Assurances.

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Aréas Assurances' experience : attend the webinar !
Listening to customers in tourism: adopt good practices
Past events

Listening to customers in tourism: adopt good practices

Want to know how to improve your customer experience and improve your social media ratings? Check out the feedback from our customers.

Wednesday, November 11, 2020

July 23 Webinar: Drive the performance of your customer journey on a daily basis
Past events

July 23 Webinar: Drive the performance of your customer journey on a daily basis

Register for our webinar on July 23 from 12:00 to 12:30. 30 minutes to understand how to manage your customer journey, identify irritants...

Sunday 05 July 2020

June 25 Webinar: Taking stock of customer satisfaction
Past events

June 25 Webinar: Taking stock of customer satisfaction

Register for our webinar on June 25 from 12:00 to 12:30. 30 minutes to understand how to analyze your NPS, CSAT...and find the levers to improve it.

Tuesday, June 02, 2020

Breakfast with Boursorama testimonial
Past events

Breakfast with Boursorama testimonial

Read Boursorama's feedback on using Feedback to improve its understanding of the voice of the customer.

sunday, november 17, 2019

Relationship & Marketing Meetings: SatisFactory in Cannes again this year
Past events

Relationship & Marketing Meetings: SatisFactory in Cannes again this year

SatisFactory is once again exhibiting at Marketing Meetings. Come and meet us in Cannes to discuss your Feedback Management project.

Wednesday, October 16, 2019

Relationship & Marketing Meetings: SatisFactory arrives in Cannes
Past events

Relationship & Marketing Meetings: SatisFactory arrives in Cannes

On November 7 and 8, Weyou Group is organizing a new edition of its Relationship & Marketing Meetings, in which SatisFactory is pleased to take part.

Sunday, October 21, 2018

Customer Strategy Show 2018
Past events

Customer Strategy Show 2018

SatisFactory will be exhibiting at Stratégie Clients 2018. Come and join us on stand H22 Pavilion 4. We'll be happy to share our latest news and projects with you.

Tuesday April 03, 2018

Invitation: Use the Voice of the Customer to deliver an exceptional foodservice experience
Past events

Invitation: Use the Voice of the Customer to deliver an exceptional foodservice experience

We are pleased to invite you to an evening where our guests will reveal their secrets for delivering an exceptional restaurant experience thanks to the Voice of the Customer!

Tuesday, February 21, 2017

Webinar: "How to animate the results of a satisfaction barometer in your organization?"
Past events

Webinar: "How to animate the results of a satisfaction barometer in your organization?"

Join us on Thursday November 19 at 13:00 for our first online workshop.

Tuesday, October 13, 2015

The benefits of dealing with dissatisfied customers in real time
Past events

The benefits of dealing with dissatisfied customers in real time

Dealing with customer dissatisfaction is a real challenge for companies. But how do you do it, and what are the benefits? That's what our BforBank customer explains.

Monday, June 22, 2015

The news of June 2015
Past events

The news of June 2015

SatisFactory news for June 2015

Thursday, June 04, 2015

Workshop: The benefits of dealing with dissatisfied customers in real time
Past events

Workshop: The benefits of dealing with dissatisfied customers in real time

Take part in the workshop "The benefits of dealing with dissatisfied customers in real time".

Tuesday May 26, 2015

Workshop: Creating and measuring customer satisfaction
Past events

Workshop: Creating and measuring customer satisfaction

Take part in the "Creating and measuring customer satisfaction" workshop

Monday, April 20, 2015

Workshop: From customer satisfaction to customer conversation
Past events

Workshop: From customer satisfaction to customer conversation

How can we integrate the voice of the customer throughout the company, making customer satisfaction a new growth driver?

wednesday, march 11, 2015

See you at Marketing Meetings on November 26 and 27!
Past events

See you at Marketing Meetings on November 26 and 27!

Our team looks forward to seeing you on stand D19 at the Palais des Congrès in Cannes.

Tuesday, November 04, 2014

All the news
Analysis
Customer Experience
Feedback Management
Customer Relations
Loyalty
Commitment
E-reputation
Past events
Surveys
SatisFactory

Our mission is to enable large companies in any sector to deliver an exceptional customer experience thanks to a SaaS solution for analyzing all customer feedback based on AI and personalized support.

We centralize all customer feedback (surveys, opinions, conversations, etc.) in our SaaS platform to enable all employees of an organization to understand the points of the customer journey that need to be improved, and to re-engage detractors.

Today, our platform is used in France and abroad by over 15,000 users from more than 70 major accounts in all sectors (banking, insurance, tourism, retail, energy, etc.), including Auchan, Enedis, Suez, SNCF, Société Générale Assurances, Boursorama, Homair and Belambra.

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The 2 levers of the Voice of the Customer in 2026: Speech-to-Text & Quality Monitoring

Tuesday, December 16, 2025
From 11:30 to 12:00 / Duration 30 min