Wednesday, January 24, 2018
When should you use an online questionnaire?
In many business situations, you need to use an online questionnaire to help you make decisions. Online questionnaires can be used for a wide range of purposes, from launching a new product or service, to simply gathering information about a purchasing experience or a new way of using a product... The opportunities are endless.
The aim may be to anticipate and evaluate customer purchasing behavior, using the questionnaire to gather key information to help your business evolve. It also enables you to adapt your offer to your customers' needs, and to modify your strategy in line with new market constraints.
Online questionnaire software is becoming a real decision-making tool that you can use to reinforce your strategy or anticipate new market trends. This is what SatisFactory offers you with its Sharing-data online questionnaire software, capable of providing answers and gathering the information you need.
Online questionnaire: knowing when and how to use it
Indispensable for obtaining accurate information, online questionnaires enable you to find out what consumers think of your brand or products. You can evaluate the results transmitted in percentage/verbatim and determine the actions to be taken to satisfy this demand.
The question is to determine the right time for your business to set up an online questionnaire.
Should you focus on a particular day? Or a time slot?
You'll get a high open rate if your online questionnaire is sent out before certain busy periods, such as sales, or the festive season, or sporting or cultural events... It all depends on your sector of activity, but you should give priority to periods when the respondent is listening, or is not overly solicited.
The time of day you send your online questionnaire is also important. It's best to send it in the evening and at weekends, when the opening rate is highest for B2C, but on Thursdays and Tuesdays during the day for B2B.
It all depends on your target audience. Don't hesitate to ask us any questions you may have.
Online questionnaire software: features and benefits
One of the many advantages of online questionnaire software is the use of a completely dedicated interface, from the administration of online questionnaires to the reception and analysis of results, giving you total transparency over the routing of your online questionnaire and the responses obtained.
Online questionnaire software enables data to be entered and processed electronically. Thanks to the online questionnaire software, you can instantly manage the number of surveys you send out and track the results of each one.
Sharing data is an online questionnaire software for measuring customer satisfaction. Adopt it! Please consult our offers and prices before contacting us, or request a demo.
