Feedback Management

mardi 13 octobre 2015

Approfondir vos connaissances sur la satisfaction client

Approfondir vos connaissances sur la satisfaction client

SatisFactory propose des services pour approfondir votre connaissance de la satisfaction client.

etudes.png

 

Quelques problématiques auxquelles nous avons déjà répondu :

  • Connaitre les attentes de vos clients selon leur profil, points forts et axes de progrès
  • Identifier vos pistes d’actions prioritaires pour 2016
  • Mesurer le taux de réachat selon la satisfaction de vos clients
  • Evaluer le risque d’attrition suite à une insatisfaction déclarée, selon la valeur client
  • Valoriser le traitement de vos clients insatisfaits
  • Impliquer vos collaborateurs dans la démarche d’amélioration continue de la satisfaction client
  • Définir un niveau de sollicitation optimal afin de garantir votre taux de retour

Pour chaque sujet, le pôle Etudes vous accompagne dans la définition de votre problématique, le choix de la méthodologie, la mise en forme des résultats ainsi que dans les recommandations opérationnelles adaptées à votre environnement.

Vous souhaitez en savoir plus ? Demandez dès maintenant à être rappelé par l’un de nos collaborateurs !

 

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