Feedback Management

Tuesday, December 15, 2015

December 2015 news

December 2015 news

Measuring customer satisfaction: what's next?

comprendre_la_satisfaction_client_205x194.png

Responsible for the continuous improvement of internal customer satisfaction, you will monitor the level of satisfaction of your customers and deal with any dissatisfaction or callback requests.

One question remains: how to extract major trends from the results and define the actions to be taken for the following year?

The SatisFactory team wishes you a very happy festive season!

yearend2015_2.png

We wish you all the best for the festive season.

We would like to thank our staff, our customers and our partners for taking part in this wonderful year and for renewing their confidence in us once again.

See you in 2016 for new challenges!

Did you like this article?

Share it on social networks:

Suggested news

SatisFactory's new AI-based semantic analysis model
Analysis

SatisFactory's new AI-based semantic analysis model

SatisFactory reaches a new milestone! Discover the new semantic analysis model, powered by Gemini artificial intelligence technology.

Friday, December 19, 2025

10 marketing opportunities to develop with your customer feedback
Analysis

10 marketing opportunities to develop with your customer feedback

Customer satisfaction is at the heart of every successful business. However, collecting and analyzing customer feedback is not only a means of improving the customer experience, it also represents a goldmine for the marketing department.

Wednesday, October 15, 2025

Listening to the voice of the customer: The art of understanding, satisfying and convincing
Feedback Management

Listening to the voice of the customer: The art of understanding, satisfying and convincing

Talking about listening to customers may seem, at first glance, like an attempt to penetrate the secrets that customers whisper about a brand in their absence. But it's not!

Customer listening, or more precisely listening to the voice of the customer, is above all a process of openness, a space where customers can freely share their experiences, both positive and negative.

Friday, September 12, 2025

Discover all the news

Visit us at All4Customer - stand F54

Tuesday, March 24, 2026
All day from 9 a.m. to 6 p.m.