L’actualité de novembre 2015

Représentativité et significativité des analyses

Vous entendez régulièrement les termes d’échantillons représentatifs, de résultats significatifs. Toutefois, lors de l’analyse de vos résultats, ces concepts vous semblent abstraits. Nous proposons, dans ce billet, un rappel de ces deux notions statistiques pour vous permettre d’interpréter et utiliser vos résultats au mieux.

Améliorez les taux de retour de vos enquêtes avec le Responsive Design

Afin d’améliorer le taux de retour des enquêtes en ligne, l’optimisation de l’affichage des emailings et des questionnaires en fonction du mode de connexion des cibles est une véritable préoccupation pour les entreprises…

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Feedback Management

SatisFactory and ConsumerLab join forces to become the leader in Customer Feedback Management

SatisFactory and ConsumerLab, both publishers of SaaS solutions, announce that they have joined forces to deploy innovative synergies under the SatisFactory brand. The aim is to reinvent Feedback Management through an enhanced user experience.

wednesday, february 14, 2024

Analysis

10 marketing opportunities to develop with your customer feedback

Customer satisfaction is at the heart of every successful business. However, collecting and analyzing customer feedback is not only a means of improving the customer experience, it also represents a goldmine for the marketing department.

Friday, December 15, 2023

Feedback Management

Listening to the voice of the customer: The art of understanding, satisfying and convincing

Talking about listening to customers may seem, at first glance, like an attempt to penetrate the secrets that customers whisper about a brand in their absence. But it's not!

Customer listening, or more precisely listening to the voice of the customer, is above all a process of openness, a space where customers can freely share their experiences, both positive and negative.

sunday, november 12, 2023

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