Better understand the challenges of feedback management

This is the principle on which SatisFactory was founded, with the aim of helping you to improve customer satisfaction and loyalty via our satisfaction survey questionnaires. The key to successful feedback management is based on the following principles:

1. First of all, we carry out a preliminary study of your company to gain a better understanding of its history, scope of action and areas of expertise.
2. Based on your company's data, we design questionnaires to help you better understand your customers' satisfaction levels and expectations.
3. Once the questionnaire has been collected, we analyze it and study the data in order to design an appropriate operational plan aimed at creating strategies to improve your services, and better customer-company communication.

Company Feedback management - the guarantee of success

At SatisFactory, we have set up a system based on professional, personalized research and surveys. Our platform enables us to work with a wide range of companies, including those in the banking, hotel, restaurant, automotive, retail, insurance and many other sectors.

Thanks to the knowledge of your customers, you can develop innovative management modules to better satisfy them, reducing negative online reviews (by up to 30%) and promoting the positive impact of your company.

As a benchmark feedback management company, SatisFactory operates within companies to collect and manage feedback through SaaS (Software as a Service) mode. What's more, we'll work with you to improve your feedback, generate new customers, reduce the complaints rate and optimize your company's ranking on review sites.

SatisFactory - for better quality performance

Created in 2003, our feedback management company has never stopped evolving and offering ever more effective services.

If you too would like to implement qualified management tools, we invite you to contact our team, who will be able to offer you solutions tailored to your company's needs.