Customer Experience
The importance of responding to online reviews
Why is it so important to respond to customer reviews left on online review sites?
wednesday, february 15, 2023
E-reputation
E-reputation
How important are customer reviews for your business?
You can no longer ignore online customer reviews, they have become ubiquitous, they are credible and, as we now know, they can destroy the e-reputation of a company.
Wednesday, September 29, 2021
E-reputation
Google reviews: a lever to improve your visibility on the Internet
How to leverage Google reviews on your SEO? How to increase the trust of your prospects?
Thursday 07 January 2021
E-reputation
How does the level of customer satisfaction influence lead generation?
Find out how the recommendations customers make about your brand influence your potential prospects.
Sunday, August 30, 2020
E-reputation
False advice: does the regulation guarantee transparency?
Even if reviews influence their purchasing actions, consumers know that a part of them are false reviews. The solution: Feedback Management.
Monday, August 20, 2018
E-reputation
Customer reviews: how can you showcase them on your site?
The benefits of adopting a Feedback Management program are twofold: leveraging customer feedback internally, and promoting your brand.
Monday, July 16, 2018
E-reputation
Customer reviews: a powerful marketing tool
Consumers trust their friends and family more than the brands themselves, and 77% of French people consult customer reviews before making a purchase. With this in mind, some brands have decided to capitalize on customer reviews to attract new customers.
Sunday May 27, 2018
E-reputation
Online reviews: why you can't escape them
Online reviews are now present in a growing number of business sectors. Soon yours. You might as well be prepared.
sunday, september 24, 2017
E-reputation
New reviews management solution: SatisFactory Reviews
Customer opinions and feedback, a complementary approach with SatisFactory. 2 SaaS solutions to manage the customer experience.
Wednesday June 28, 2017
E-reputation
October 2014 news
SatisFactory news from October 2014
Tuesday, September 30, 2014
E-reputation
What does the future hold for satisfaction surveys?
What if the future of satisfaction surveys was the advent of online customer reviews? On websites or specialized review platforms, this is a real goldmine to be exploited.
sunday, january 26, 2014
E-reputation
SatisFactory and TripAdvisor - partners to help tourism establishments improve their online reputation
SatisFactory has teamed up with TripAdvisor to make it easier to post reviews on TripAdvisor following a post-stay satisfaction survey.
Wednesday May 15, 2013
E-reputation
Study on online reviews in the tourism industry
I've just come back from ITB (International Tourism Berlin), the world's largest tourism trade show, and the most talked-about topics this year were social media and customer reviews on the Internet.
sunday, april 15, 2012