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Home / News / Commitment

Commitment

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Feedback Management
Customer Relations
Loyalty
Commitment
E-reputation
Past events
Surveys
Analysis
Customer Experience
Surveys

Design an invitation email for a satisfaction survey

Do you want to measure your customers' satisfaction with your products or services? And like most brands, you want to use the email channel, which is less expensive but relatively crowded today. To do this, you need to stand out from the crowd and capture your customers' attention to gather their feedback.

Read the article
Design an invitation email for a satisfaction survey
Employee experience at the service of business
Commitment

Employee experience at the service of business

Business is the key in a company. Yes, but who says "business" says "customers" and who says "company" says "employees". It is therefore not insignificant to see a strong relationship between the customer and employee experience.

Thursday 09 September 2021

Responding to dissatisfied customers: the headache for operational staff
Customer Relations

Responding to dissatisfied customers: the headache for operational staff

Operational staff are the first to have to deal with dissatisfied customers. How to manage? How to deal with them?

Monday, September 14, 2020

Testimony of the Customer Strategy exhibition: Auchan Retail gives the power back to the operational staff thanks to data
Commitment

Testimony of the Customer Strategy exhibition: Auchan Retail gives the power back to the operational staff thanks to data

Discover Auchan's bottom-up approach to involve operational teams in customer satisfaction.

Wednesday, May 15, 2019

Voice of the Customer: empowering operational staff with data
Commitment

Voice of the Customer: empowering operational staff with data

Statistics alone do not allow operational staff to take concrete Voice of the Customer actions to improve their service level.

Monday 18 March 2019

Satisfaction survey: 6 tips to improve your return rate
Commitment

Satisfaction survey: 6 tips to improve your return rate

The return rate is a crucial issue for a Feedback Management program. A good return rate enables you to monitor your satisfaction more closely.

Monday March 04, 2019

5 tips to motivate your customers to respond
Commitment

5 tips to motivate your customers to respond

So what are the best practices to adopt to motivate your customers to respond? Here are our 5 tips.

Monday, March 05, 2018

Making the voice of the customer a management tool
Commitment

Making the voice of the customer a management tool

The voice of the customer is a management tool that must be exploited. By involving your employees, you ensure that customer satisfaction is everyone's business.

sunday, february 25, 2018

Decline in your return rate: the right reflexes
Commitment

Decline in your return rate: the right reflexes

Discover Satisfactory's tips for increasing the return rate of your customer satisfaction surveys following a downturn.

sunday, november 26, 2017

Continuous improvement: how to centralize employee suggestions?
Commitment

Continuous improvement: how to centralize employee suggestions?

Find out how to centralize your employees' suggestions to improve customer satisfaction over the long term.

sunday, november 05, 2017

Feedback Management Program: how to set up incentives?
Commitment

Feedback Management Program: how to set up incentives?

Discover our tips for involving operational staff in a Feedback Management program: progress over time and defining objectives.

Sunday 01 October 2017

How can you animate the results of a satisfaction barometer in your organization?
Commitment

How can you animate the results of a satisfaction barometer in your organization?

Find out how French garage group Speedy rallies its employees around customer satisfaction.Your organization regularly gathers feedback from customers.

Thursday, April 21, 2016

Improve your survey return rates with Responsive Design
Commitment

Improve your survey return rates with Responsive Design

Nearly 60% of French people are mobile phone users, and nearly 4 out of 10 households are equipped with a tablet, according to the barometer of the Mobile Marketing Association Fr...

sunday, november 15, 2015

Customer satisfaction: get your staff involved
Commitment

Customer satisfaction: get your staff involved

Measuring customer satisfaction is a widespread practice in many companies. E-mail, sms, telephone, website, beacons, all channels are now activated to ask your customers about their feelings.

Tuesday, October 13, 2015

All the news
Feedback Management
Customer Relations
Loyalty
Commitment
E-reputation
Past events
Surveys
Analysis
Customer Experience
SatisFactory

Our mission is to enable large companies in any sector to deliver an exceptional customer experience thanks to a SaaS solution for analyzing all customer feedback based on AI and personalized support.

We centralize all customer feedback (surveys, opinions, conversations, etc.) in our SaaS platform to enable all employees of an organization to understand the points of the customer journey that need to be improved, and to re-engage detractors.

Today, our platform is used in France and abroad by over 15,000 users from more than 70 major accounts in all sectors (banking, insurance, tourism, retail, energy, etc.), including Auchan, Enedis, Suez, SNCF, Société Générale Assurances, Boursorama, Homair and Belambra.

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