Emotion in the customer experience, a major trend at the Stratégies Clients trade show
Once again this year, we were present at the Stratégies Clients trade show. Whether through conferences, workshops or even direct discussions on our stand, we identified 3 major trends in the field of customer listening. 2 of these relate directly to the emotion of the customer experience, and the 3rd to the extra soul that companies today need to add to their value proposition.
thursday april 27, 2023