Customer Experience

Customer Experience

Customer experience issues in the insurance industry: keys to overcoming challenges and standing out from the crowd

In the insurance sector, professionals are facing growing challenges in terms of customer experience. Customer expectations are evolving rapidly, digital transformation is taking hold, and personalization is becoming paramount.

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Customer experience issues in the insurance industry: keys to overcoming challenges and standing out from the crowd
Emotion in the customer experience, a major trend at the Stratégies Clients trade show
Analysis

Emotion in the customer experience, a major trend at the Stratégies Clients trade show

Once again this year, we were present at the Stratégies Clients trade show. Whether through conferences, workshops or even direct discussions on our stand, we identified 3 major trends in the field of customer listening. 2 of these relate directly to the emotion of the customer experience, and the 3rd to the extra soul that companies today need to add to their value proposition.

thursday april 27, 2023