Has a customer responded to your satisfaction survey and expressed dissatisfaction? Before this shows up on social networks, you need to call them.
Friday, March 17, 2023
What is the best way to set up a customer satisfaction survey when you are a bank or an insurance company?
Monday, January 30, 2023
Present every year at the CRM Meetings, the whole SatisFactory team is happy to finally be able to return to Cannes and its one-to-one meetings for new exchanges rich in lessons learned.
Monday, September 13, 2021
Let's face it, today, no company is perfect. A mistake can happen quickly and if you add a potential dependence on service providers whose quality of work you do not always control, the risks are present and cannot be ignored.
So here you are, faced with the situation of a client who is dissatisfied with your service. How to react? What should you do?
Friday 09 July 2021
Operational staff are the first to have to deal with dissatisfied customers. How to manage? How to deal with them?
Monday, September 14, 2020
Responding to dissatisfied customers is the best way to improve their satisfaction. Who should do it? Through which channel? That's the subject of this article.
Sunday, December 09, 2018
Satisfactory is proud that one of its customers, Speedy, has been voted Customer Service of the Year for the fourth time in a row.
Monday, November 06, 2017
Some retailers don't seem to mind the lack of quality they inflict on their customers? Is this a good calculation?
sunday, september 17, 2017
Our feedback on how to manage your dissatisfied customers, to re-enchant them. choice of contact channel: telephone or e-mail?
Monday, March 27, 2017
Three's a crowd for Speedy, voted Customer Service of the Year 2017 for the third year running!
Monday, October 17, 2016
Thanks to the multitude of sources available on the Internet, Internet users have plenty of time to complain about an unsatisfactory experience, and sometimes have a field day!
Sunday, September 13, 2015
As part of your strategy to place the customer at the heart of the organization, you set up a real-time barometer to measure customer satisfaction.
Once your system was up and running, you drew up a corrective action plan following analysis of the results.
Monday, February 09, 2015
Well done to Speedy and BforBank for being voted best customer service of 2015.
Sunday, October 26, 2014
