Employee satisfaction has a direct impact on customer satisfaction. Satisfied employees are more committed, productive and deliver quality service. Investing in employee satisfaction creates a virtuous circle where happy teams contribute to customer satisfaction and loyalty. It's an essential lever for long-term business success.
Monday June 12, 2023
What is the best way to set up a customer satisfaction survey when you are a bank or an insurance company?
Monday, January 30, 2023
Customer satisfaction surveys have become essential for many companies but they are even more so in the tourism sector.
Sunday 09 August 2015
Une fois que vous avez compris les tenants et aboutissants de votre satisfaction client (à l’aide, notamment de la matrice Importance / Satisfaction), vous êtes en mesure d’améliorer cette satisfaction client par des actions ciblées.
mercredi 14 septembre 2011
