Customer satisfaction is at the heart of every successful business. However, collecting and analyzing customer feedback is not only a means of improving the customer experience, it also represents a goldmine for the marketing department.
Friday, December 15, 2023
With the ever-increasing proliferation of content to examine, semantic analysis is proving to be an invaluable tool, particularly when it comes to customer feedback. It is now even possible to decipher the emotions associated with them. This field is both innovative, promising and highly sensitive.
Friday, September 08, 2023
Faced with all the feedback you receive from your customers and/or employees, it can be difficult to prioritize your corrective actions. Here's how...
Friday May 12, 2023
Once again this year, we were present at the Stratégies Clients trade show. Whether through conferences, workshops or even direct discussions on our stand, we identified 3 major trends in the field of customer listening. 2 of these relate directly to the emotion of the customer experience, and the 3rd to the extra soul that companies today need to add to their value proposition.
thursday april 27, 2023
There are many different formats for capturing data and reporting results. It is important to distinguish between what is a dashboard and what is more like a report.
Monday 10 May 2021
After 10 years of operation by SatisFactory, what is the feedback on the use of the NPS? Does the indicator keep its promises? Our answers
Tuesday, December 15, 2020
Measuring your customers' satisfaction is essential in order to understand your target's expectations and respond to them as best as possible. But what are the customer satisfaction indicators to observe in order to achieve this?
Sunday 06 September 2020
Avec l'avènement du Big Data, les solutions de Feedback Management peuvent effectuer des analyses inaccessibles au cerveau humain. Feedback en fait partie.
lundi 15 juin 2020
La matrice Importance/Satisfaction permet de visualiser l’ensemble des attributs de la satisfaction client. Encore faut-il pouvoir la comprendre.
Monday, June 01, 2020
SatisFactory, expert en feedback management, vous explique quelles sont les solutions pour analyser vos différents indicateurs de satisfaction client.
Tuesday May 12, 2020
Analyse sémantique et Feedback management sont complémentaires mais ont également leurs divergences. Analyse et applications pratiques.
Tuesday May 12, 2020
Vous souhaitez mesurer la satisfaction de vos clients mais ne savez pas quel indicateur utiliser ? Découvrez nos 5 idées d’indicateurs.
lundi 24 février 2020
Découvrez les principaux indicateurs de satisfaction client que vous pouvez utiliser dans le cadre de vos enquêtes de satisfaction.
jeudi 07 mars 2019
A l'heure où les entreprises mesurent de plus en plus la satisfaction clients, quel point d'étape peut-on faire ?
lundi 06 août 2018
SatisFactory lance un nouveau service innovant de benchmark, permettant aux acteurs d'un même secteur de se comparer en continu.
lundi 23 juillet 2018
